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Web cases can be used to securely send documents to college offices and associate those documents to your student profile for on-going reference. Please follow these steps to create a new web case in the Support Center.

Step 1: Navigate to the 24-Hour Student Support Center

  • Using your preferred browser, navigate to your College's SSC:
College SSC Website
Blue Ridge Community College https://mysupport.brcc.edu
Central Virginia Community College https://mysupport.cvcc.vccs.edu
Danville Community College https://mysupport.dcc.vccs.edu
Germanna Community College https://mysupport.germanna.edu
John Tyler Community College https://mysupport.jtcc.edu
Lord Fairfax Community College https://mysupport.lfcc.edu
New River Community College https://mysupport.nr.edu
Northern Virginia Community College https://mysupport.nvcc.edu
Piedmont Virginia Community College https://mysupport.pvcc.edu
Reynolds Community College https://mysupport.reynolds.edu
Thomas Nelson Community College https://mysupport.tncc.edu
Tidewater Community College https://mysupport.tcc.edu
Virginia Highlands Community College https://mysupport.vhcc.edu
Virginia Western Community College https://mysupport.virginiawestern.edu
Wytheville Community College https://mysupport.wcc.vccs.edu


(Image of Student Support Center home page) 


Step 2: Locate and click on "Create a Case"

  • Link can be found on the top right or scroll down to view as a pencil icon in the middle

(Image of Create a Case / Submit Documents link in Student Support Center)


Step 3: Secure Login to the Support Center

  • After clicking "Create a Case", you will then be prompted to login to your student portal account. This establishes the secure channel for document submission.
  • After entering your account information, click "Sign In". You will be re-directed back to the main page and will need to click on "Create a Case" again.

(Image of student portal account Login screen)


Step 4: Enter the "Case Details" as prompted (an asterisk notates a required field)

  • Request = Where documents need to go (i.e. Financial Aid, Records, Admissions, etc.)
  • Request Type = Submit Documents
  • If Request = Financial Aid
    • FA Award Year = Select Applicable
  • If Request = Admissions
    • Campus = Select which campus documents should go to 
  • Case Summary = Brief summary of action you are taking
  • Case Details = Detailed information of action you are taking / document submitting

(Image of Financial Aid Case)


(Image of Admissions Case in Student Support Center)


Note: You will need electronic versions of all documents you wish to upload. If you have a hard copy of the documents, but no scanner:

  • You may take a photo of the document as long as the photo is clear and shows the complete document, OR
  • You may use a scanning app on your phone such as Cam Scanner (free) to create PDF files of your documents.

Step 5: Choose File(s) to Upload, Review and Submit Case

  • Once you have updated all required fields, click on "Choose Files" to locate the documents you want to send.
  • Hovering over the "information" icon (lowercase i) next to "Upload Files" will display what file types are supported.
  • Confirm they were successfully attached by viewing the list below the "Upload Files" option.
  • You may attach up to 5 files in one case, not to exceed 20MB.
  • Click "Submit Case" when you are ready to send your case/documents.

(Image of Choose Files option in SSC Case)


(Image of File Size maximum in SSC Case)


Step 6: Click on "My Help Center" link on the top right of the page to monitor case status.

  • Case History of all 24-Hour Student Support Center interactions and their status will appear here.
  • This includes phone calls, web cases, chats, and emails.

(Image of Help Center Cases History)


(Student Accounts > ARR / Academic Advising) OR (Admissions > Admission Questions)

Last updated: 2020-04-20 07:57 AM 1-1550060
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